Job Description
US Work Authorization Requirement:
Candidates must be legally authorized to work in the United States without employer sponsorship. This includes, but is not limited to, U.S. Citizens, Permanent Residents, and other individuals with valid U.S. work authorization.
Overview:
We’re looking for a highly experienced ServiceNow Architect to own platform architecture, solution design, and enterprise governance for large-scale ServiceNow implementations. This role focuses on defining architectural strategy, ensuring strong CSDM alignment, and leading complex integrations while keeping the platform secure, scalable, and high-performing.
Key Responsibilities:
- Define and lead the enterprise ServiceNow architecture and long-term roadmap
- Design and architect solutions across ITSM, ITOM (Discovery, Service Mapping), CMDB, and CSDM
- Establish platform governance, architectural standards, and best practices
- Lead complex integrations using REST/SOAP, MID Server, SSO, LDAP, and OAuth
- Oversee the development lifecycle, ensuring code quality and effective release management
- Drive CMDB health, data quality, governance, and continuous platform optimization
- Act as the technical SME and escalation point for high-impact initiatives
Required Experience & Skills:
- 12+ years of overall IT experience, with deep expertise in ServiceNow architecture
- Proven track record of designing large-scale, enterprise ServiceNow solutions
- Strong hands-on experience with ITSM, ITOM, CMDB, and CSDM
- Expertise in platform governance, integrations, and performance optimization
- Excellent leadership, communication, and stakeholder management skills
Certifications:
- ServiceNow Certified System Administrator (CSA) – Required
- Certified Implementation Specialist (CIS – ITSM / ITOM) – Preferred
- Certified Technical Architect (CTA) – Highly Preferred
