Job Description
US Work Authorization Requirement:
Candidates must be legally authorized to work in the United States without employer sponsorship. This includes, but is not limited to, U.S. Citizens, Permanent Residents, and other individuals with valid U.S. work authorization.
Job Description:
As a Senior ServiceNow Developer supporting a key Randstad client in the Washington, D.C. area, you will serve as a technical linchpin in evolving a complex enterprise ecosystem. This role demands a seasoned practitioner capable of not only maintaining the platform but driving the end-to-end implementation of new products and advanced configurations within the CMDB, HAM, SAM, ITSM, and ITOM suites.
You will translate high-level business requirements into scalable technical solutions, ensuring that discovery, asset lifecycle management, and service mapping are seamlessly integrated to provide a robust, single source of truth for the organization’s IT landscape.
Core Responsibilities
- Lead end-to-end implementation and configuration of ServiceNow modules, primarily ITOM (Discovery & Service Mapping) and ITAM (HAM/SAM).
- Maintain and optimize CMDB, ensuring accurate CI relationships and data integrity.
- Develop and customize applications using Business Rules, Client Scripts, Script Includes, UI Actions, and JavaScript.
- Build and manage workflows using Flow Designer and IntegrationHub, including REST/SOAP integrations.
- Perform platform upgrades, patching, and performance optimization.
- Collaborate with stakeholders, gather requirements, and mentor junior developers while ensuring compliance standards are met.
Key Qualifications :
- 8+ years of ServiceNow development and enterprise implementation experience.
- Strong expertise in ITOM (Discovery & Service Mapping), ITSM, SAM, HAM, CMDB, and CSDM.
- Proficient in JavaScript, Glide API, HTML/CSS, and REST/SOAP integrations.
- CSA and CAD certifications preferred; CIS (Discovery or SAM) is a plus.
- Strong analytical, communication, and client-facing skills.
