Job Description
Under general supervision, work with other IT/OT and Business Unit teams to provide proper guidance to ensure hybrid cloud infrastructure, servers, storage, operating systems, and infrastructure applications are operational, patched, upgraded, secured, and documented to meet business requirements and according to the operations standards and required service quality and reliability. Manage projects to ensure timely deliverables
are under budget through collaboration with CPS Energy Data Center Operations, Enterprise Network Technology, Collaboration Services, Integration Security, Service Desk, Network Operations Center, Application Support Teams, and End Users. Provide incident resolution services, performance and capacity management, including weekly rotating call duty support on a 24/7 basis for all production systems. Maintain metrics and enhance tools
to support system monitoring, incident resolution, and problem avoidance. Ensure auditable documentation is completed and maintained for hybrid cloud configurations, application configurations, upgrades, tests, and back out plans, and all processes and procedures associated with NERC CIP and other required compliance standards.
Tasks & Responsibilities
• Configuration, implementation, and management of servers in a highly available hybrid cloud environments running: Hyperconverged, Cloud
or physical infrastructure, virtual platforms and multiple operating systems.
• Configuration, implementation, and management of tiered storage environments.
• Configuration, implementation, and management of desktop virtualization technologies.
• Apply strong knowledge of backup and recovery processes and disaster recovery procedures to maintain data protection and availability.
• Configuration, implementation, and management server virtualization.
• Configuration, implementation, and management of a storage virtualization environment.
• Implementation and management of platform security in accordance with CPS Energy IT Security and Compliance standards.
• Ensure day-to-day support and a high level of 24x7x365 service availability. Participation in an “on-call” duty rotation is required.
• Respond to real-time performance alerts to resolve performance problems, regular on-going review and analysis of performance data to
identify current performance problems and proactively detect potential future performance problems.
• Provide 2nd or 3rd level proactive and reactive service and performance management for mission critical systems. Identifies requirements for
real- time alerts to notify support groups of a current or potential performance problem.
• Independently perform complex troubleshooting, root-cause analysis, solution development, and implementation.
• Automate system administration tasks and scripting.
• Manage system specific network infrastructure components, configurations, and applications.
Minimum Qualifications
• Associate degree in Computer Science, Business Computer Systems, Management Information Systems or related field from an accredited
university OR equivalent Hybrid Cloud administration experience or certifications.
• Experience in IT Systems and storage administration.
• Experience in Windows and/or Linux system administration experience.
• Experience in enterprise-level storage administration.
• Ability to work collaboratively across organizational lines.
• In-depth technical understanding, troubleshooting, and deployment experience with desktop virtualization technologies.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, and electronic mail.
•Effectively handle or support assignments and projects with limited complexity work is closely managed and occassionally under time constraints.
Preferred Qualifications
• Preferred solid foundation in the following areas:
-Cloud Infrastructure
-Hyperconverged Infrastructure
-Windows and/or UNIX Virtualization
-Windows and/or UNIX System Programming
-System Backup utilizing enterprise class backup platform
• Vendor or recognized 3rd party certification in Cloud, Windows server, Linux, or storage management.
• Knowledge of the FERC/NERC, NIST or CMMC compliance
• Knowledge of ERP applications
