Job Description
Job Description:
We are seeking an experienced Business Systems Analyst (BSA) with 10+ years of progressive experience in business analysis, process analysis, process design, documentation, and large-scale technology implementations. The ideal candidate will have strong hands-on experience with Salesforce CRM and a proven ability to translate complex business requirements into scalable technology solutions that deliver measurable business value.
This role will work closely with business stakeholders, technology teams, and cross-functional groups to analyze current processes, identify opportunities for improvement, define requirements, and support high-impact platform implementations.
Key Responsibilities
- Lead business analysis activities for complex, enterprise-level projects and platform implementations.
- Analyze, design, document, and optimize business processes to improve efficiency and business outcomes.
- Gather, document, and translate business requirements into functional specifications and actionable solutions.
- Serve as a key liaison between business stakeholders, technology teams, and project leadership.
- Leverage Salesforce CRM expertise to support business process improvements, system enhancements, and platform initiatives.
- Develop process flows, business process documentation, requirements specifications, and other project deliverables.
- Facilitate stakeholder discussions, workshops, requirement-gathering sessions, and solution reviews.
- Support project planning, implementation, testing, change management, and deployment activities.
- Identify process gaps, dependencies, risks, and opportunities for automation and optimization.
- Collaborate with cross-functional teams across Commercial, R&D, Marketing, Sales, and Revenue Management functions.
- Contribute to large-scale initiatives involving CRM, pricing automation, trade management, BI, and process lifecycle management.
- Travel approximately 20% within North America as required.
Required Qualifications
- 10+ years of experience as a Business Systems Analyst, Business Analyst, or in an equivalent business/technology role.
- Extensive experience in business process analysis, process design, and process documentation.
- Mandatory: Salesforce CRM experience.
- Proven experience supporting complex, large-scale, high-impact projects or enterprise platform implementations.
- Strong requirements gathering, stakeholder management, analytical, and problem-solving skills.
- Excellent communication and documentation abilities.
- Ability to work effectively with both business and technical teams.
- Willingness and ability to travel approximately 20% across North America.
Preferred Qualifications
- Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
- Functional experience in Commercial, R&D, Marketing, Sales, or Revenue Management.
- Experience in the CPG manufacturing or food service industry.
- Proficiency with process flowcharting and project management tools such as Microsoft Visio, Lucidchart/Lucid, or similar platforms.
- Familiarity with Pricing Automation or Trade Management Systems.
- Experience with MicroStrategy, Power BI, or other business intelligence platforms.
- Understanding of PLM (Product Lifecycle Management) processes and methodologies.
- Experience with enterprise CRM and business transformation initiatives.