Job Description
US Work Authorization Requirement:
Candidates must be legally authorized to work in the United States without employer sponsorship. This includes, but is not limited to, U.S. Citizens, Permanent Residents, and other individuals with valid U.S. work authorization.
Short Description:
A ServiceNow Technical Consultant responsible for designing, configuring, and implementing ServiceNow solutions (ITSM, ITAM, SPM, TPRM) based on leading practices.
Complete Description:
Responsibilities include leading client workshops, mapping business requirements to technical configurations, developing custom applications using JavaScript, and integrating with external systems.
Key Responsibilities
- Solution Design & Configuration: Lead technical workshops to gather requirements, design solutions, and configure the platform (workflows, UI policies, business rules, script includes).
- Development & Integration: Perform hands-on development using JavaScript, HTML, CSS, and API integrations (REST, SOAP, Integration Hub).
- Best Practices Advisor: Guide clients toward standard platform capabilities, focusing on configuration over customization.
- Documentation & Testing: Create technical design documents, test scripts, and user stories while performing unit testing and code reviews.
- System Troubleshooting: Serve as an escalation point for complex technical issues, implementing solutions that improve performance.
