Senior IT Engineer (LATAM)

We are seeking a Lead IT Engineer / Senior IT Engineer to join our team and drive the strategic management and administration of our IT infrastructure. In this role, you will ensure the security, efficiency, and scalability of our IT systems while providing high-quality support to employees. You will play a critical role in maintaining and improving our SaaS applications, identity and access management, network infrastructure, and security protocols. If you are a problem-solver with strong technical expertise and a passion for automation and process improvement, we want to hear from you.
Our IT tech stack includes Okta, Duo, Google Workspace, Slack, Zoom, 1Password, SentinelOne, HubSpot, Jira, GitHub Enterprise, Microsoft 365, and more.
 

What you’ll do

• SaaS Administration: Manage and optimize enterprise SaaS applications, including Google Workspace, Microsoft 365, Slack, Zoom, and SentinelOne.
• Identity & Access Management (IAM): Administer and enhance identity provider solutions (Okta, OneLogin, Duo) to enforce secure authentication and access policies.
• Network Infrastructure: Support and maintain wired and wireless network environments, including Meraki or Ubiquiti UniFi networks.
• Endpoint Security & Compliance: Manage and remediate vulnerabilities using SentinelOne while ensuring compliance with security frameworks (SOC 2, ISO 27001).
• Device Management: Deploy and manage macOS and Windows devices via Jamf Pro, Intune, or Rippling MDM.
• IT Support & Escalation: Serve as a point of escalation for advanced technical issues, providing guidance and troubleshooting expertise to other IT team members.
• Collaboration & Communication Tools: Administer and maintain video conferencing solutions (Zoom, Google Meet) and ensure seamless operation.
• Automation & Scripting: Develop IT automation and integrations using Bash, Python, or JavaScript to enhance efficiency and reduce manual work.
• Help Desk & Ticketing Systems: Manage IT support requests through ticketing platforms such as Jira, ServiceNow, or Zendesk.
• On-Call Support: Participate in an on-call rotation to provide after-hours and weekend IT support as needed.
• Process Improvement: Continuously evaluate and implement best practices to improve IT operations, security, and efficiency.
 

What you bring

• 3+ years professional experience as an IT SaaS Admin and 4+ years as an IT engineer or analyst
• Proficiency in managing and administering SaaS applications like Google Workspace, M365, Slack, Zoom, and SentinelOne.
• Experience with identity providers (IdP) such as Okta, OneLogin, or Duo.
• Knowledge of wired and wireless networking using Meraki or Ubiquiti UniFi.
• Familiarity with security compliance standards (SOC 2, ISO 27001) and IT security best practices.
• Strong experience with MDM solutions (Jamf Pro, Intune, or Rippling MDM).
• Hands-on experience with endpoint troubleshooting for both macOS and Windows.
• Ability to manage and maintain AV conference room setups (Zoom and Google Meet).
• Excellent communication and problem-solving skills.
• Ability to collaborate effectively, give and receive constructive feedback, and work well in a team.
• A methodical and analytical approach to troubleshooting and resolving IT issues.
• A proactive mindset with a drive to improve and optimize IT systems and processes.
• Strong organizational skills and attention to detail.