Program Manager

A day in the life:

The Program Manager is responsible for the overall delivery of either a group of related projects, 1-2 programs across 3+ functions within the company, or 3+ well established and mature scrum/operational teams.

The Program Manager oversees the Project Managers, Business Analysts, and Engineers responsible for tactical delivery of key projects within the program that could be agile OR waterfall. They will work closely with the business/product partners, technology/business stakeholders, architecture, portfolio & core delivery teams.

· Responsible for overall delivery of new or established capabilities in the program from planning to development that serves a long-term business objective OR responsible for 2-3 scrum/operational teams

· Manages the assigned program including but not limited to managing established and mature products, teams, capability or category or technology solution implementation or migration

· Develops relationships and collaborates with internal and external stakeholders across regions and cross functional teams to ensure solutions meet timeline and business objectives.

· Creates overall timeline, stakeholder analysis, communication plan, cross-functional dependencies, reporting structure to track progress across multiple workstreams with guidance from Sr. Program Manager or Technology Manager

· Unblocks the team and proactively problem solves as needed throughout the program lifecycle with guidance from Sr. Program Manager or Technology Manager

· Effectively identifies and solves for potential risks, issues, and development strategies to prevent realization of risks while providing transparency to the applicable stakeholders

· Validates that the project delivers the expected outcomes, supports business objectives, is of quality

· Guides and coaches, the Project Managers to ensure the objectives of a project are understood, documented, and measurable

· Manages Program budget (actuals & forecast)

· Onboarding & offboarding of resources

· Owns program related resource management and 3rd party vendor management. Point of Contact for Procurement, Security, Legal, Stakeholder Management (Sponsor, Leadership, Architects)

· Ensures all project/program tasks are clearly understood, assigned, and tracked.

Qualifications:

· 8+ years in technology or related field w/ 5+ yrs exp in project management, 1-2 yrs in program management scrum/safe or other agile practice certification required.

· Post-secondary education in computer science, electrical / software engineering or related field

· 5+ years’ experience working in Digital/eCommerce domain

· Proven experience in leading the strategic path and delivery of multiple portfolio management capabilities such as but not limited to, onboarding, recruiting, vendor management, capacity management, dependency management, resource management, annual planning process, workforce management etc.

· Ability to operate with low degree of ambiguity, leveraging existing processes and tools with guidance from Technology Manager

· Proven experience managing budget of >=$3-5 M capex annually or size of initiative along with experience in forecasting.

· Experience in managing waterfall, hybrid & agile delivery teams

· Proven track record and experience working in a global company with technology teams in India and North America

· Passion for problem solving w/ an ability to excel in an ambiguous environment

· Demonstrated ability to function in a fast paced, multi-program environment with changing priorities

· Ability to anticipate potential problems and proactively troubleshoot to resolve issues

· Strong leadership skills, including the ability to influence and gain consensus in the absence of direct authority

· Proven results working with global and remote teams across different time zones

Must haves:

· Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

· Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

· Communicates with honesty and kindness and creates the space for others to do the same.

· Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

· Fosters connection by putting people first and building trusting relationships.

· Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.