Business Analyst/Consultant IV

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

This business analyst will be responsible for facilitating the communication with IT staff and business customers to assist in the development, implementation, and support of a multi-year, multi-phase enhancement project as well as quality control and testing web applications developed in the Child Care Child Welfare (CCCW) section with the Department of Children and Families (DCF) with the client

The business analyst will understand business objectives and problems and identify alternative solutions.  Working with the PM, the incumbent will manage the process of taking business requirements and translating them into technical requirement that, technologists will use drive requirements to design.  The incumbent will also perform quality assurance (QA) testing as releases are moved from system testing to QA testing environments, as well as being a liaison between the business user acceptance testers to report bugs back to the technical team.

The Business Analyst is also expected to provide excellent customer service through numerous collaborative working sessions by driving and facilitating requirements gathering meetings or assisting in UAT testing processes with the customer. The individual coming into this role must have strong communication skills and be a team player because they will be working so closely with the entire technical project team and will have involvement with business area partners.

Knowledge of DCF programs, prior experience with the Wisconsin CARES system and familiarity with client application systems, procedures, and development standards is highly preferred and familiarity with the DCF YoungStar application is a plus.

Essential Job Skills: 

• Experience working on an application development team within a complex organization to collect, document, and disseminate business requirements utilizing industry standard techniques.
• Experience working on Agile and Waterfall development teams
• Strong facilitation skills of small to large groups, including knowing when and how to regain group focus and use of the ‘parking lot’
• Ability to adjust presentation and facilitation approach suitable for executives and workers
• Ability to “tell the story” Using verbal and visual approaches
• Holistic knowledge of the overall requirements process, business and technical 
• Prior use of requirements tools and experience/demonstrated knowledge of how they may interact with applications used for management of bugs, issues, testing, design and development
• Ability to quickly understand business drivers, model existing processes and facilitate and guide business constituents to developing future state requirements, rather than solutions 
• Adaptability and flexibility when working with multiple clients with varying degrees of knowledge and ability/availability to participate. In other words, ability to be creative in helping clients provide the requirements and detail needed
• Experience in a large scale, multiple constituent organization to understand and anticipate change management, training, support, and overall operational handoffs needed
• Familiarity with the BABOK, or certifications offered through the International Institute of Business Analysis is preferred
• Reviews, analyzes, and evaluates business systems and user needs 
• Formulates systems to parallel overall business strategies 
• Experienced with business process reengineering
• Experience with business process mapping and workflow diagrams
• Collaborates to prepares solution options identify risk
• Evaluate software development procedures used to verify that programs function according to user requirements.
• Evaluate program output and reports for accuracy and policies and procedures for quality. 
• Review new or modified application/functionality, including documentation and specifications, to determine if final solution(s) will perform according to user request and conform to guidelines. 
• Recommend improvements or corrections to development team.

The candidate should have strong communication skills and should be a team player.