Sr. ArcGIS Support Analyst

Assignment
Provide development and technical support (1st, 2nd or Tier 3 Level) to the ConEd ArcGIS and ArcFM based Enterprise GIS system and applications.
• Take up development for minor enhancements using Python, Angular JS, ArcGIS Javascript API, ASP .net (C#).
• Support ConED Landbase applications including new development and troubleshooting requests.
• Deploy ArcGIS Enterprise (Portal and Server) and administer ArcGIS server sites.
• System monitoring and performance tuning of the systems.
• Publish services and administer user roles and privileges.
• Coordinate with other teams like server support, security, DBA etc

TECHNICAL SKILLS

Must Have

• account administration\ troubleshooting
• administration and testing of Enterprise GIS and Database Projects
• Application Administration
• Application Support Analyst
• ArcFM
• ArcGIS Desktop
• ArcGIS Developer
• ArcGIS > ArcMap
• ArcGIS Server administrator
• ArcGIS Server, Portal
• ESRI ArcMap
• maintenance of GIS software ArcGIS and ArcSDE

Nice To Have

• 1st, 2nd and 3rd tier support
• 2nd Level Customer Support
• Able to work independently and have good communication skills
• an accomplished Solutions Architect
• customer support
• Electric Utilities
• Energy and Utility experience
• Gas Utilities

Required Skills/Experience
• 5-10 years of experiences of administration, support, and development ArcGIS applications 

• 5-10 years of experiences in administrating and supporting ArcFM applications

• Development and coding experiences using Python, Angular JS, ArcGIS Javascript API, .Net (C#).

• Experiences in deploying ArcGIS Enterprise (Portal and Server) and administer ArcGIS server sites.

• System monitoring and performance tuning of the systems. 

• Publish services and administer user roles and privileges.

• Ability to Coordinate with other teams like server support, security, DBA etc

• Ability to understand requirements and  support team and share best practices/lessons learnt.

• Provide status of the tickets to the client SME.

• Trouble shooting and problem resolution to issues reported by end users of the enterprise applications.

Additional Skills
• Utility Experience (Plus): Leverage utility industry experience to enhance GIS solutions and contribute to industry-specific initiatives.
• Windows servers knowlege and experiences
• FME Experience: Work closely with FME Suite for GIS Landbase activities, ensuring accuracy and efficiency.