Job Description
Job Id:
JPS-00018
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Job Description
100% remote.
SAP CX (Customer experience) Consultant
Responsibilities:
- Act as the primary consultant and trusted advisor for clients implementing SAP CX solutions with an emphasis on SAP Sales Cloud Service Cloud and Marketing Cloud.
- Facilitate client conversations to assess requirements define scope and recommend best practices for SAP CX Conduct workshops and design sessions to help clients fully utilize the functionality of their SAP CX products.
- Lead the implementation configuration and customization of SAP Sales Cloud and Service Cloud solutions ensuring alignment with client needs and industry best practices.
- Provide guidance and support for the transition to SAP Service Cloud version 20 leveraging knowledge of the new features and capabilities Collaborate with cross functional teams including developers’ architects and project managers to deliver scalable and reliable SAP CX solutions.
- Apply expertise in the utilities industry to address unique customer experience challenges and develop relevant solutions .
Must have:
- ITAR Compliant
- Good understanding of SAP SD/Order management cycle in SAP .
- Must have cross functional Integration knowledge with CRM/Sales force/SAP.
